Literati Austin reviews

1618416808

Sarah Alvarez

google

Hi Sarah. We are sorry to hear that your experience has been anything outside of superb. We weren't able to locate an account for you and we want to help! Our Customer Support team can be reached M-F 9a-5p CST at (833)548-5683, [email protected] or the Chat option which lives on the literati.com home page. Please reach out so they can assist you promptly.

1621357607

1

My mom got a gift subscription for my daughter and one for my son. I was able to sign up my daughter, no problem. But when I went to redeem the link for my son - the site tries to force me to add a credit card payment. This is a "gift" and I do not want to add any payment. I have emailed and called multiple times and received no help other than, "you have to add a payment method" or "oh, that is something that I can't do, it's a "backend" thing." I was also told that this kind of thing has been happening to others but I am still waiting on a solution.

1587675443

Katherine Sandouk

google

Hi Katherine. Weʼre sorry to hear that your experience has been anything outside of magical with us. We'd love to hear more about your experience and any suggestions you'd like to see incorporated for future themes. Please send your thoughts to us at [email protected]. We look forward to hearing from you!

1595530536

3

Not that great for babies. Most of the books were not simple/basic enough. I found myself wanting more realistic/Montessori kind of style books. Most babies according to the things I read dont really develop their imagination until their 18 mos and even if they do earlier they still need to know more of the basics of life first, I mean its called basics for a reason. Just too much for my baby to grasp, even the simpler ones they had.

1587662750

Rose Szoke

google

5

Love Literati. It is such an enjoyable experience for not just the kids but the entire family. These are carefully curated books that provide nourishment for the minds and souls. Many, if not all, that are visually stunning with plenty of detail that go beyond just telling the story.

1587658989

Taylor Deno

google

5

It is an amazing subscription for any family! Super easy returns if you dont want the books!

1606941163

Rym S.

google

Hi Rym, thank you for letting us know about your experience - this definitely is not the impression we want to leave you with! We recently made some changes to our email system which may be why you were sent to an address that didn't receive a response. For this, we are sincerely sorry. I will absolutely follow up with the team members who assisted you to see how we can improve our service in the future. Looking into your subscription, I can confirm that your account is fully cancelled and your final box is out for delivery today - please remember you can absolutely return all books inside if you don't wish to purchase them. As a parting exception, I've also refunded your final club membership charge which you will see back on your payment method within 5-10 business days. Feel free to reach back out with other questions or concerns. Warmest regards, Team Literati

1606943390

1

What a terrible customer experience we've been through. We are even considering suing them. When cancelling our subscription this company provides you an email address that isn't correct (we took a screenshot). I kept chasing and chasing and no one replied. I managed to find another email address and they finally replied. I explained the cancellation page on their website gave me a wrong email address and yet, despite my emails they sent us a box we do not want to accept. As a result, they stated they did everything right and we did things wrong and they won't refund. How unfair... We followed their instructions to cancel and cancelled on time but yet...We are talking about $10 but most importantly, I hate being lied to. We are considering opening a case against them as it is possible given the quality of the answers provided, that we're not the only one.